"Preface The world is a changed place. The collaborative web has caught our collective imagination and there is no turning back, particularly in the business world. Some have taken to calling this use of collaborative technologies in business Enterprise 2 (E 2.0). Wikipedia may have been the first company to popularize the phenomenon of usergenerated knowledge, but this encyclopedia is just the tip of the iceberg. Companies far and wide are wiki-izing. Nokia hosts a number of wikis, some of which are used internally to coordinate technology research. Dresdner Kleinwort, an investment bank, operates the largest corporate wiki. About 50% of Dresdner staff use this wiki to make sure that all team members are on the same project management page. E 2.0 is more than just wikis, of course. It constitutes the entirety of social networking applications including blogs, discussion boards, workspaces, and anything else that is sharable, and even combinable (i.e., mashups). IBM uses
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