Presents the results of research carried out in New Zealand to demonstrate the ways ELT can be conceptualized in terms of service and climate. This book discusses ELT as a service, issues surrounding ELT teachers as service providers, the work of ELT managers, client expectations and perceptions of ELT service, and more.
※因拍攝略有色差，圖片僅供參考，顏色請以實際收到商品為準※