"SwitchPoints is great reading for anyone in a leadership role. The lessons on theimportance of culture are clear and transferable. I highly recommend this book." —William R. Johnson, Chairman, President, and CEO, H.J. Heinz Company

"Any successful service business is the result of both sound management and good leadership—qualities epitomized by Hunter Harrison and the team that transformed CN from an economic laggard to the leader in its field." —Frederick W. Smith, Chairman and CEO, FedEx Corporation

"SwitchPoints is a fascinating account of how the proper use of resources and technologies can be beneficial to everyone, including workers. The sweeping changes at CN Rail were awkward and difficult to accept at first, but have influenced the renewal of rail transport across the continent." —Buzz Hargrove, National President, Canadian Auto Workers

"SwitchPoints is a powerful blueprint for transformational change for any leader who faces seemingly insurmountable organizational challenges, including the one to either perish or persist." —John Dineen, President and CEO, GE - Transportation

"The transformation of Canadian National Railway from industry laggard to industry leader is a remarkable story. SwitchPoints offers a fascinating look at how Hunter Harrison led the CN team to accomplish that transformation." —Wick Moorman, CEO, Norfolk Southern Corporation