Developed by a maintenance/manufacturing/facilities manager with almost four decades of direct profit/loss responsibilities, this guide provides benchmarking tools for the successful design, implementation, and validation of a profit- and customer-centered strategy for maintenance.

Utilize Ralph "Pete" Peters' four benchmarking tools for maintenance excellence:

• The Scorecard for Maintenance Excellence -- maximizes overall best practices
• The CMMS Benchmarking System -- optimizes your technology investment
• The Maintenance and Excellence Index -- validates bottom-line results
• The ACE Team Benchmarking Process -- assures reliable planning times

Already used by over 5000 organizations including Honda of America, Boeing Commercial Airplane Group, Siderar, BigLots, and the Air Combat Command, these powerful benchmarking tools can be immediately applied to maximize your organization's maintenance excellence.

Extensive worldwide case studies and the author's actual experiences provide valuable real-world insights.

A COMPLETE AND PROVEN PROGRAM FOR PROFIT AND CUSTOMER-CENTERED MAINTENANCE
* The Scoreboard for Maintenance Excellence * The CMMS Benchmarking System * The Maintenance Excellence Index * The ACE Team Benchmarking Process * Improving Craft Resources with Overall Craft Effectiveness (OCE) * How OEE and OCE Synergize for Profits * Developing CMMS as a Maintenance Business Management System * Key Requirements for Profit- and Customer-Centered Maintenance * Validating Results Using Your Maintenance Excellence Index * Summary of Today's Key Best Practices for Improved Profit and Customer Service
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