Toyota's proven system for investing in people

The Toyota company-wide culture is the key ingredient in its success as the global leader in operational excellence. To help your company become the Toyota of your industry, leading Toyota authorities Jeffrey Liker and Michael Hoseus give you the inside scoop on creating and maintaining a people-centric culture that sustains consistent growth, innovation, profitability, and excellence. Drawing upon their unprecedented access to Toyota executives, managers, and factories across the globe, the authors show how you can build a culture of continuous improvement by:

• Attracting, developing, and engaging exceptional people
• Encouraging problem solving at all levels of your organization
• Making management accountable to employees
• Inspiring your people to be committed to the company, family, and community
• Turning your HR department into the arbitrators of fair and consistent daily practices
• Using a top-down and bottom-up planning process to involve everyone in achieving breakthrough goals